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Reporting a problem

A few details help us understand what happened. Please include:

1. App and version. The name of the game or software and its version or build number.
2. Device. The make and model of your phone, tablet or computer.
3. Operating system. For example, your iOS or Android version.
4. The problem. What happened, what you expected and any error message.
5. Steps to reproduce it. What you were doing just before the problem, and whether it happens again.

A screenshot can help. Remove personal information before sending it, and never include passwords or payment details.